Refund Policy
Last updated: October 17, 2026
The money-back guarantee
Every fixed-price order has a delivery deadline. If we miss it, you get a full refund of everything you paid, issued within 2 business days of the missed deadline. There is no review process and no questions asked. You keep any work already delivered.
| Package | Price | Delivery deadline |
|---|---|---|
| Personal Website | $299 | 48 hours |
| Business Website | $499 | 5 days |
| eCommerce Website | $999 | 10 days |
| Vibe Code Review – Launch Check | $199 | 48 hours |
| Vibe Code Review – Full Review | $499 | 5 days |
When the clock starts: the deadline is counted from the moment we receive the materials your project needs (logo, text, images, access details), sent through your dashboard chat, not from the moment you pay. We tell you in writing when the clock has started. If you add new requirements after that, we agree a new deadline with you in writing before continuing.
Add-ons: the "Rush: 48-hour delivery" add-on changes the Business Website deadline to 48 hours; other add-ons do not change the deadline. If we miss the deadline, the refund covers the add-ons too.
"Delivered" means a preview link to a working website (or the completed review report) sent to you by the deadline. Your revision feedback after that point does not restart the deadline.
Canceling before we deliver
Full refund
- You cancel within 24 hours of placing your order and before any work has started.
- We are unable to start your project within 14 days of receiving your materials.
- We miss your delivery deadline (see the guarantee above).
50% refund
- You cancel after work has started but before the first preview is delivered.
No refund
- The first preview has been delivered on time and you have started giving feedback on it.
- The website has been completed and approved by you.
- You have not sent the requested materials within 30 days of ordering (we will remind you twice before this applies).
Revisions
Every package includes revision rounds — see the pricing page for the number included with each package. If you're not happy with the first preview, you use those rounds and we keep going until it's right. Further rounds beyond the included ones, or changes outside the original scope, are quoted separately before any work starts; they are never added to your bill without your agreement.
Hosting & Care plan ($29/month)
The plan is billed monthly and you can cancel any time by messaging us; you won't be charged again after the current month. If you cancel within 14 days of your first payment, we refund that first month in full. Later months aren't prorated. When you leave, we hand over your site files and help move them to the host you choose, free.
Hourly developer work
Prepaid hours that have not yet been worked are refundable in full at any time. Hours already worked are not refundable; you receive a log of the work done and all code produced.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. We issue the refund within 2 business days of the trigger (a missed deadline or an eligible cancellation). Stripe and your bank then take 5–10 business days to show it on your statement; that part is outside our control. To request a refund, message Rao from your dashboard chat, email info@299dollarwebsite.com, or WhatsApp +1 (786) 224-2151, with your order number.
Chargebacks
You should never need one. If something has gone wrong, message us first — a refund that qualifies under this policy is faster than a dispute with your bank, and we honor this policy without argument.
Custom projects
Larger custom or app projects quoted individually may carry their own deadline and refund terms, which are written into that project's agreement before you pay.
Questions
Ask before you order if anything here is unclear — contact Rao directly.